Business Analytics and IT Support

A practical role at the intersection of people, systems, and problem-solving.

This position supports day-to-day business operations and on-site technology needs across AGP. It suits someone with hands-on experience in business systems or IT support, or someone with strong potential who enjoys learning, helping others, and making systems work better.

AGP partners with a Managed Service Provider (MSP) for all formal IT services. This role focuses on first-line support, coordination, and ensuring issues are logged, tracked, and resolved efficiently, rather than advanced technical work.

Key Responsibilities

Business Analytics & Reporting

You’ll support accurate, useful information across the business by:

• Assisting with data entry, validation, and basic analysis
• Preparing routine reports and dashboards
• Supporting identification of trends and insights
• Helping maintain data documentation and integrity

IT & Systems Support (On-Site)

You’ll act as a reliable first point of contact for everyday system needs:

• Coordinating with the MSP to ensure timely ticket resolution
• Assisting with basic to intermediate troubleshooting
• Logging, escalating, and tracking IT issues
• Maintaining IT stock, equipment, and consumables
• Helping document internal processes and user guides

IT & Systems Support (On-Farm)
This role requires the ability and willingness to travel to AGP farm sites to:

• Set up and test IT systems prior to harvest
• Provide on-site and remote support for IT systems, software, and devices
• Troubleshoot and coordinate resolution of operational IT issues during peak periods

Occasional overnight travel will be required to support farm operations.

Administration & People Support

You’ll provide practical support that helps teams work smoothly:

• General administrative assistance
• Offering approachable, solution-focused staff support
• Contributing to a positive, collaborative workplace culture

Skills & Attributes

Essential

• Strong communication and interpersonal skills
• A practical, problem-solving mindset
• Comfort using everyday technology and systems
• Organised, reliable, and detail-aware
• Calm, professional, and approachable

Desirable

• Experience or interest in Business, IT, Analytics, or Operations
• Familiarity with Microsoft 365
• Experience with spreadsheets, reporting, or dashboards
• Customer service or internal support experience

Experience & Background

• Relevant experience is valued but not essential
• Candidates with basic to intermediate experience are encouraged to apply
• Candidates earlier in their career with the right attitude and capability are also welcome

What We Offer

• Permanent, full-time role
• Exposure to business systems, analytics, and IT operations
• Supportive leadership and on-the-job learning
• A stable, friendly, and down-to-earth work environment
• Opportunities to grow skills and responsibility over time